Shipping & Return Policy

Shipping and Delivery:

1. We usually ship packages within 48 working hours after receiving payment. They're sent via trusted couriers with tracking. You'll get tracking number and a link to track your package online.
2. Shipping fees include handling, packing, and postage. Handling fees stay the same, but transport fees depend on the package's weight. It's best to order everything together to avoid extra shipping fees. We can't combine separate orders, so each will have its own shipping fee. Your package will be packed carefully to protect fragile items.
3. If any duties, taxes, or VAT are applicable at the destination, the customer is responsible for payment, and we are not liable to cover these expenses.
4. We use ample-sized boxes to protect your items.

Cancellation:

You can cancel your order within 30 minutes of placing it by calling our customer service at +91 9930012320 or sending us an email at info@neelamfoodland.com. If you cancel within this time frame, we'll refund any payments you've already made. However, if we suspect any fraudulent activity or if an order violates our terms and conditions, we may cancel it at our discretion. We keep a list of fraudulent transactions and customers and reserve the right to deny access or cancel orders from them.

Payments:

We only accept payment via PayPal. There are no hidden charges; you'll only pay the amount shown in your order summary during checkout. If you notice any unauthorized charges on your credit/debit card, please first check with authorized individuals who may have made the purchase. If you still don't recognize the charge, report it to us within three days so we can investigate. If a payment fails, please double-check the accuracy of the information provided to the payment gateway, and ensure your internet connection is stable. Typically, failed payments are refunded within seven business days. For clarification, you can email us at info@neelamfoodland.com with your order number.